refud for wrong item sent

[kawakiman]

Hi

I am trying to repond to a message on resolution centre but it is not letting me how can I do it

[PayPal_Siobhan2]

Hi kawakiman, 

Thank you for contacting the PayPal Community Forum and welcome as a new member!

Please ensure you are accessing the PayPal account from a desktop/browser when responding to a message in the Resolution Centre. The app/mobile version does not have the full capability to view and respond in the Resolution Centre. 

- Siobhan