received faulty item from Banggood

Md26
Contributor
Contributor

 hi i have bought an item Haikelite Ht35 and it has a beam ring issue and the seller is not helping . i am unable to make them understand its a fault. the light has lots of rings coming up when i light it . i have received it like that . now the seller is saying its normal phenomenon . i dont believe all the haikelite has this issue . i put a case and paypal adviced me to send the item for a refund . how can i ask for a returning label as the light is faulty and i should not pay return cost .

 

the banggood are really not helpful i have put the video and pictures nothing helps as they wont help me . i m sharing links of the flashlight condition

 

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just to share that its a manufacturing fault and i dont have to return the item from my own pocket money . i have bought a brand new item and it should not have this issue with it. paypal is my last chance cause i dont think they are interested but blamed me with everything .
 
they blame my phone they said it was my mobile which was making the problem and then they kind of blamed my eyes ... i am adding another link where you can see some other people experienced the same issue . 
 
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please help me with my case so i can at least feel good that i am fighting for the right thing . thanks alot
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2 REPLIES 2

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Md26 wrote:

 hi i have bought an item Haikelite Ht35 and it has a beam ring issue and the seller is not helping . i am unable to make them understand its a fault. the light has lots of rings coming up when i light it . i have received it like that . now the seller is saying its normal phenomenon . i dont believe all the haikelite has this issue . i put a case and paypal adviced me to send the item for a refund . how can i ask for a returning label as the light is faulty and i should not pay return cost .

 

the banggood are really not helpful i have put the video and pictures nothing helps as they wont help me . i m sharing links of the flashlight condition

 

<Removed>


<Removed>
 
just to share that its a manufacturing fault and i dont have to return the item from my own pocket money . i have bought a brand new item and it should not have this issue with it. paypal is my last chance cause i dont think they are interested but blamed me with everything .
 
they blame my phone they said it was my mobile which was making the problem and then they kind of blamed my eyes ... i am adding another link where you can see some other people experienced the same issue . 
 
<Removed>
 
please help me with my case so i can at least feel good that i am fighting for the right thing . thanks alot

You are responsible for return shipping postage. However you can request reimbursement via PayPal Returns shipping


Kudos & Solved are greatly appreciated. 🙂
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Md26
Contributor
Contributor

why should i pay for postage when i received a faulty item ? whats the point of using a third party like paypal if it cant solve my issue . and why am i suffering by sending mails messages and asking for help? do you know how much it would cost to ship the item from uk to china ? so frustrating . might just stick with credit card will try to use less paypal and less online from now on ... 

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