received an e-mail saying my paypal account had been temporarile restricted

terrynaster
New Community Member

received an e-mail saying my pay pal account had been temporarily restricted. it said it had found suspicious activity on my credit card linked to paypal

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@terrynaster 

 

Sure its not a spoof???

 

If its a spoof then NEVER USE ANY LINK.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity


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