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received a email for a purchase i didn't make

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Contributor

received a email for a purchase i didn't make

20200316_030425_edited.jpghi,i i added my vanilla gift card to google play and somehow someone hacked it, and used it on paypal taking 10$ out for some fishy website or app, they also had the guts to steal my email, who are these people?!  and i didnt even have a paypal account at first im thinking making one can get me some help, can someone plz help me and tell me how to file a dispute to paypal for an unauthorized purchase

 

4 REPLIES 4
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Esteemed Advisor

Re: received a email for a purchase i didn't make

@baronjamaa 

 

https://support.google.com/googleplay/answer/2851610?hl=en

 

"If you see a charge on your card or bank statement for a digital purchase on Google Play that you didn't make, you can report the charges to our support team within 120 days of the transaction."

 

You see PayPal because the app or site uses PayPal to process payments but the unauthorized transaction occurred while linked to Google Play account so contact them. GP will contact PayPal in the course of their investigation.

 

 


Kudos & Solved are greatly appreciated. 🙂
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Contributor

Re: received a email for a purchase i didn't make

@sharpiemarker i got the email from paypal saying a company named GLOBAL FUN MANAGEMENT HOLDING LTD took out 9.99 thanks for telling me how to contact google, can you tell me how to file a dispute on paypal as a guest though

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PayPal Employee

Re: received a email for a purchase i didn't make

Hello @baronjamaa , We are sorry to hear about what happened but I have good news for you! You can report this transaction as a unauthorized charge so that our account specialist can investigate what happened or you can file a dispute for a non receipt. Just click the transaction , click report a problem or go to resolution center to file for a dispute.

For more information, you may want to visit this links :
https://www.paypal.com/ph/smarthelp/article/FAQ2045
https://www.paypal.com/ph/smarthelp/article/FAQ2422

I hope I was able to answer your question. Thank you and be safe!
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Contributor

Returning items being stipulated as only by UPS and DHL

They are stipulating you can only return items by UPS and DHL which is as expensive as the products you have purchased.   They sent by post but make you use a service which is too expensive.

 

DON'T BUY FROM THEM THEIR PRODUCTS ARE NOT FIT FOR PURPOSE