re-open claim
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filed a claim for a refund on item never received. the shipper claims it was delivered to my front porch, yet my property is in a gated access restricted property which requires a code to enter. NONE was given. Need proof of delivery and location of where it was delivered. Can't re-open the claim as it comes back closed. Sugggestions?
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Disputes
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APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en
When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.
You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.
Advice is voluntary.
Kudos / Solution appreciated.
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- Failing to claim the given reward in Products and Services Archives
- Getting money back from Ebay in Payments Archives
- Refund in Disputes and Limitations Archives
- Claim denied by Paypal resolution in Disputes and Limitations Archives
- Seller refuses to refund after dispute closed. in Disputes and Limitations Archives