re-instated reverse charge - who has my money?

[A15Banquet]

Help! I had a customer dispute a charge which was reversed over two months ago.  When I spoke to the customer he realized what the charge was contacted his credit card company (Chase) and re-authorized the charge.  The money was charged against him over a month ago, and I have not received the payment.  All I get is it is under review.  Somebody has his money and it is not him or I. I need to talk to somebody in person because the chat isn't worth crap.  Is there any realistic way to solve this without going to the BBB?

[kernowlass]

@A15Banquet 

You need to contact customer services to resolve any account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.