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"Your account access is temporarily limited" Help please

New Community Member

"Your account access is temporarily limited" Help please

PayPal asks me to provide credit card statement, but I don't have any credit card linked to my account. What should I send them?

 

 

2 REPLIES 2
Volunteer Advisor

Re: "Your account access is temporarily limited" Help please

@knyr 

 

Its a case of get/provide what is requested or stop using paypal.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Moderator

Re: "Your account access is temporarily limited" Help please

Hi @knyr,

 

I'm sorry to hear that you're being requested to provide a statement when there is no card on the account. Please reach out to customer service to request that they take a look and see if there are any alternative options.

 

To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebook or Twitter.

 

I hope this helps!

 

Olivia

 

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