I'm a buyer from Japan who shops online for products from abroad, and often eCommerce sites today will show a grand total before purchase displaying: the subtotal, tax, shipping, and import fees for example.
I was progressing toward making a final determination about the product and was presented with a button reading "Agree and Continue" with the subtext: "You'll be able to review your order before you complete your purchase." This button in fact actually triggers purchase, and funds were withdrawn from my account and sent to the merchant. Because I was still in the discovery phase looking to compare prices, I requested a refund immediately. The merchant took 2 business days to complete the refund and PayPal charged me foreign exchange service fees on both ends resulting in fees collected for no actual service provided.
I escalated this error, which is clearly the fault of Paypal, thru the customer service platform and was offered a 500 yen courtesy refund demonstrating their recognition of wrongdoing but inability to accept full responsibility.
I wont be using PayPal in the future given their site designers are either two inept to be trusted OR they use this deceptive language to drive sales and collect fee income. I'll be using AliExpress and Amazon going forward.
