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"You can no longer use Paypal" for no reason

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New Community Member

"You can no longer use Paypal" for no reason

I recently made a new paypal account. There has been no account activity yet.

 

When I log into paypal, I get a notification "We need more information to resolve a problem with your account."

 

When I click on it, the page says

 

"You can no longer use PayPal

At PayPal, we value a safe community for our customers to do business. We noticed activity in your account that’s inconsistent with our User Agreement and we no longer offer you PayPal services.

 

Any bank or card information linked to your PayPal account cannot be removed nor can it be used to create a new account. You can still log in and see your account information but you can’t send or receive payments. Funds in your balance will be held for 180 days, after which we’ll send you an email with instructions about withdrawing your funds."

 

In the Resolution Center, it says

"Your account access is limited

To view and resolve the limitations that have been applied on your account, you can visit the account limitations page.

Go to Account Limitations"
 
That link gives me the same message as the one above ^
 
There seems to be no way to contact paypal about this.
1 REPLY 1
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Esteemed Advisor

Re: "You can no longer use Paypal" for no reason

@Saxoncourt 

 

You are only allowed 2 paypal accounts if 1 is personal and the other 1 is business so if you have more than 1 of the same type then it can lead to account limitation.

Secondly if you have previously been banned or have a permanently limited account then you can't open a new one.

Lastly you can't open an account if you are under 18 or using any fake i.d.

Other than that if none of those apply you would need to contact c.s. to ascertain the reason for the ban.


Advice is voluntary.
Kudos / Solution appreciated.