problem with account

ZackMansfield
Contributor
Contributor

So i got a notification saying there's a problem with my account, i had to enter information about me, i entered all of it correctly, yet it said it was wrong and i only have 1 attempt left. i need this account as it has alot of money in it.

thanks. 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@ZackMansfield 

 

If the notification was IN your paypal account and NOT in an email that may have been a spoof then your best bet is to......


Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.





Advice is voluntary.
Kudos / Solution appreciated.
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