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postage vs refund

New Community Member

postage vs refund

Hi got an item on internet which appeared to be in the uk however it wasn't and took over a month to arrive from china. Item was not an original as described so via paypal sellers offer full refund. Problem is item cost £49 and i get the refund when it arrives back in china at a postage cost of £29 cheapest i could find. This means i pay out £78 in order to get £49 back. What can i do???

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3 REPLIES 3
New Community Member

Re: postage vs refund

I'm having the exact same issue. Ordered a $40 watch from a Facebook ad and received a cheap rubber watch that looks like a toy and came from China. Not at all what was advertised. Reported to Paypal who now says I'll get a refund once I return it with tracking...that will cost me $36. This has to be a new way to scam people, make it not worth returning and they get to keep the money. I tried calling Paypal customer service but the number is not valid.
New Community Member

Re: postage vs refund

Unbelievable... these guys sold an item described as original (battery for my Lenovo) knowing its def not original and now i'm the one having to run round in circles to try getting my money back... 

Esteemed Advisor

Re: postage vs refund

@divoc91 

 

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/uk/webapps/mpp/refunded-returns


You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.






Advice is voluntary.
Kudos / Solution appreciated.