postage refund

Paul5956
Contributor
Contributor
I won a dispute and got my money back but still have not received my postage for sending item back. How do I claim this back please.
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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Paul5956 

 

Did you register for return shipping refund program? Because PayPal does not refund postage in the dispute. Claims for postage are entirely separate:

https://www.paypal.com/webapps/mpp/refunded-returns

 

There is a contact info in the terms and conditions via link above to inquire about your refund if you already requested a postage refund.


Kudos & Solved are greatly appreciated. 🙂

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7 REPLIES 7
Solved

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Paul5956 

 

Did you register for return shipping refund program? Because PayPal does not refund postage in the dispute. Claims for postage are entirely separate:

https://www.paypal.com/webapps/mpp/refunded-returns

 

There is a contact info in the terms and conditions via link above to inquire about your refund if you already requested a postage refund.


Kudos & Solved are greatly appreciated. 🙂
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Paul5956
Contributor
Contributor
PayPal advised me to send item back and to send PayPal the postage receipts ,which i did ,but I cant see anywhere on here claim it back
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Crisetta
Contributor
Contributor
Yes I have the same problem, nowhere on the transaction to ask for postage refund
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Paul5956
Contributor
Contributor
Thank you for your advise,I have now been informed by PayPal that I have left it to late to claim , is there a way of disputing this , thanks again
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Crisetta
Contributor
Contributor
I have been on the message part of PayPal from 4.33 and gave up for the night at 840. I got a full refund and was told I was eligible for a refund of the postage too and was given the instructions how to do this. The trouble is that when I got to the transaction there was NO slot for applying for postage. I kep explains this and kept being given the instructions again BUT THE PART FOR CLAIMING POSTAGE WAS ALWAYS MUSSING! What can I do?
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Crisetta
Contributor
Contributor
Yes it say I am already eligible for free postage refund
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Crisetta
Contributor
Contributor
Done all that I’m eligible for postage refund
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