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possible scam? pattops.com

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Contributor

possible scam? pattops.com

so i bought some toilet paper from pattops.com on 3/27 and i checked on my order today via the link i got in the email to "view your order" and the link is invalid. did a little digging and noticed on my bank statement it shows <removed> and the paypal payment went to "weihongda Trading Co., Ltd" with the email address that ends in <removed>

 

maicieba.xyz isn't a real website

there's no contact numbers on pattops.com

the contact email on pattops.com is a gmail account

the pattops.com site has recently been modified and they removed toilet paper

 

<removed>

1 ACCEPTED SOLUTION

Accepted Solutions
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PayPal Employee

Re: possible scam? pattops.com

Hello @whoflungpoo ,

 

I understand your confusion regarding the seller's website but you have nothing to worry about. Good news! You are protected here in Paypal. After 7 days from the day that you ordered the item, you can file a dispute with Paypal for the non-receipt if you still did not received it until April  2, 2020. 

 

Here's how you can open a dispute with Paypal when a purchase goes wrong?

 

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:

•You don’t receive the item

•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

 

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

 

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

 

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

 

To open a dispute:

1.Log in to your PayPal account.

2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

 

Note:

•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received

•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

 

https://www.paypal.com/webapps/mpp/first-dispute

 

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

View solution in original post

57 REPLIES 57
Highlighted
PayPal Employee

Re: possible scam? pattops.com

Hi @whoflungpoo 

 

I hope all is well. First, I must say, thank you for taking time to use the community forum to be heard as our phone lines are currently closed due to the
pandemic coronavirus (covid-19) emergency. Based on what i read you mentioned that you think that this transaction seems like a scam to you, for us to further investigate this, we recommend that you follow this procedure:

Go to the Resolution Center.
Click Report a Problem.
Select the reason for your case and click Continue.
For more information, you may also visit the link below:

 

https://www.paypal.com/us/smarthelp/article/i-didn't-receive-my-item-or-it's-
different-than-described.-should-i-open-a-dispute-faq1344?app=searchAutoComplete

Highlighted
Contributor

Re: possible scam? pattops.com

Same issue as everyone else has had. No shipment of toilet paper but they took my money quick enough. I cant believe paypal would continue doing business with this scammer from China. If i dont recieve my refund i plan on closing my paypal account. This scammer has toilet paper on 3-4 different websites all of which were opened in Feb of this year. They present themselves as a company in us but buyers beware! DO NOT ORDER FROM THESE SCAMMERS!!

Highlighted
Contributor

Re: possible scam? pattops.com

I had this same problem and the company name was weihongda Trading Co., Ltd. I ordered toilet paper 3/27/2020 with the promise that it would ship in 3 days. All the emails that were sent to the addresses they listed came back not valid except one with a woman's name and a Gmail account. They did not once mention it was coming from China which sucks because if I knew I would never have ordered. I opened a dispute with Paypal on 4/6/2020 about this whole thing, and to this day Paypal has still not solved my case. They seem to move very slow with disputes. Now they claim my case should be resolved on 5/14/2020, but its the 2nd time they have moved my resolution date. I don't why Paypal is taking so long with this dispute, its obvious they are a scammer and you can read everyone's case that has had the same issue.

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Contributor

Re: possible scam? pattops.com

I’m done with PayPal. They suck and are not looking out for your interest. That’s why EBay dropped them.

Highlighted
PayPal Employee

Re: possible scam? pattops.com

Hello @whoflungpoo ,

 

I understand your confusion regarding the seller's website but you have nothing to worry about. Good news! You are protected here in Paypal. After 7 days from the day that you ordered the item, you can file a dispute with Paypal for the non-receipt if you still did not received it until April  2, 2020. 

 

Here's how you can open a dispute with Paypal when a purchase goes wrong?

 

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:

•You don’t receive the item

•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

 

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

 

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

 

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

 

To open a dispute:

1.Log in to your PayPal account.

2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

 

Note:

•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received

•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

 

https://www.paypal.com/webapps/mpp/first-dispute

 

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

View solution in original post

Highlighted
Contributor

Re: possible scam? pattops.com

I'm sure most of us have already filed a 'Dispute' and I'm sure many on here, including myself, have then updated it to a 'Claim' as well. The problem lies in the FACT that the Seller just keeps changing/updating Paypal with a Tracking number (using a Chinese Tracking Service but NOT the actual Carrier) which gives the illusion to the Buyer and Paypal that the product has been shipped, when in all reality it has not and probably never will be either, as it's just the same info over and over, week after week and/or month after month after payment was made. That is why we all think it's a SCAM, being done by the Chinese Seller(s) so that Paypal won't dip into the Seller's funds for a refund reimbursement, as they know how to play the game. Pandemic or not, it doesn't take months to get an item shipped/received from China to the USA... 'nuff said.

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Contributor

Re: possible scam? pattops.com

I was scammed and used PayPal. I opened a dispute on 4/3/20 and PayPal has not moved at all on the issue. I didn’t get a refund and I never got the much needed TP. I’ve been very sick from an infection after surgery, lost my job and cannot get basic groceries. I begged PayPal for the refund and didn’t get it. I’m extremely disappointed. I’ll never rely on PayPal again .
Highlighted
Contributor

Re: possible scam? pattops.com

It is a shame of people stealing your money in this time. They need to stop stealing money and PayPal needs to protect us from these thieves.

.

Highlighted
Contributor

I think the FRAUDULENT ACTIVITY is out of control on PayPal. Please keep reporting!

PayPal appears to be supporting a FRAUDULENT business. Dolltu (aka Bao Xinke) is charging customers for purchases then sending bogus UPS Tracking information. The shipments have nothing to do with the buyer. Read your own Customer Comments regarding this FRAUDULENT activity. There are at least 40 people with the same issue.