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Just tried to file a dispute with this seller in the resolution centre, only to find that the "item didn't arrive" option was gone and my only real option was to contact the seller <removed>, which I know from a simple search is going to be useless. This is starting to look like a PayPal conspiracy or something lol. If PayPal does nothing I'll be claiming it back through my bank and complaining about PayPal to as many places as possible.
Not sure this helped but I did get notified today that I had won my dispute. In keeping with my word I am donating the refund to the local humane society. They apparently had 81 kittens dropped off last week.
I had this same problem and the company name was weihongda Trading Co., Ltd. I ordered toilet paper 3/27/2020 with the promise that it would ship in 3 days. All the emails that were sent to the addresses they listed came back not valid except one with a womans name and a Gmail account. They did not once mention it was coming from China which sucks because if I knew I would never have ordered. I opened a dispute with Paypal on 4/6/2020 about this whole thing, and to this day Paypal has still not solved my case. They seem to move very slow with disputes. Now they claim my case should be resolved on 5/14/2020, but its the 2nd time they have moved my resolution date. I don't why Paypal is taking so long with this dispute, its obvious they are a scammer and you can read everyone's case that has had the same issue.
PayPal appears to be supporting a FRAUDULENT business. Dolltu (aka Bao Xinke) is charging customers for purchases then sending bogus UPS Tracking information. The shipments have nothing to do with the buyer. Read your own Customer Comments regarding this FRAUDULENT activity. There are at least 40 people with the same issue.
That sucks. If I were you I would take it up the food chain ladder at Paypal, I even left feedback about how they handle dispute in their Resolution Center. I think they handle cases poorly, and with all the people who have had the same experience they should have a general alert for cases that involve some of these companies. Paypal is definitely big enough to handle it, but I would definitely take it to another person if possible. I also alerted the BBB.
Even if I finally receive the toilet paper after 2 or 3 months it is still a scam because that is not the information I saw in the ad when I purchase the TP. The ad said that the TP would be shipped within 24 hours and I should receive it within 7 days, none of this took place. Instead, according to the tracking number the TP was shipped 5 weeks after receiving my order and I'm still waiting for it now which is 17 days since the shipment. If the ad was honest and said that I should receive the TP in 2 or 3 month then I would never purchase it because let's face it who want to wait for a couple of months to receive the TP when you need it now. I had since bought toilet paper on Craigslist from a person who have a supply of commercial TP after waiting for 2 weeks in vain for the TP to arrive. The commercial TP is inferior to the consumer type you buy at retail establishments and at $1 per roll it is expensive but I was still happy to buy it because none was available anywhere in local retail stores.