Hello @jmcel86,
Thanks for posting in the Community!
If we're requesting documentation for an open account issue, it's unlikely the issue can be resolved without it. Please see What documents can I upload to confirm my identity? which covers the different documents that we can accept. For additional questions, you can contact Customer Support by clicking 'Contact' at the bottom of any PayPal page. Support is also available if you send a DM to @AskPayPal on Twitter or a PM to facebook.com/PayPal.
I hope this helps!
- Meghan
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