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paypal wont complete a dispute

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paypal wont complete a dispute

I have a dispute open since 25th June 2020.  I purchased 2 items from an emay seller as new, both items arrived onsite but clearly both used/2nd Hand and damaged.  I contacted the eBay seller who did not respond, I only got their Out of Office.  I opened a compleint to eBay to told be to open a case with PayPal, i did this on the 25th June 2020.  Now at the end of August the case resolution dates keep moving by 1 week each week.  THIS IS NOT ACCEPTABLE!!!