paypal withholding funds

[lorraineS]

I made a genuine mistake by calling my account by a band name as i was raising funds with their permission for National autistic trust through the fanclub i run. When asked to verify name i couldnt of course becasue my name is not that.  2 years later and no luck retrieving the funds which I am more than happy for them to pay direct to the charity. I have £419 stuck in there and its very annoying that they feel they can withhold funds with no recourse. Any suggestions? 

[kernowlass]

@lorraineS 

Sadly the funds belong to the name on that account who has legal paperwork to prove its their legal name.

However you can ask if there is any other way.....

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.