paypal will not help to fight scammer

36876543
Contributor
Contributor

<Removed> is a SCAM. It tricked people in buying low price items and using a bait and switch and get a bogus tracking number showing it was delivered but in fact to an incorrect name and address. Filed a dispute with Paypal but Paypal will not help and then Paypal closed out the dispute and will not investigate the scam.  Buyer beware. Can someone help to fix this problem with Paypal?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@36876543 


APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.
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