paypal says seller provided proof of delivery ... closed case without showing delivery document
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
hello there,
first time i have ever had an issue like this ...
ordered and paid for an item through paypal ... waited for over 2 weeks past estimated delivery ... tried many times to contact seller with no response ... tracking number provided at purchase time was not working ... brought to resolution center for assistance before date listed ... seller responded to paypal 5 days later ... paypal states seller provided delivery confirmation (?) ...
paypal closed the case without providing me with confirmation/tracking number ...
why can't i get a copy of confirmation/delivery/tracking numbers ? ... this seems very unreasonable and slightly suspicious
how should i proceed ?
- Labels:
-
Disputes
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I had the same thing happen to me as well. Although tracking number that the seller provided to PayPal was not the same tracking number the seller provided me in the shipping details. That shipping information is still showing in transit. It was a purchase I thought was in the US, but turns out it was coming from China. UGH! On top of that I can no longer reach the seller. The website has been taken down and emails are being returned undeliverable. I filed a claim for items not received. BUT I did receive something from China (not at all what I ordered) and there were 2 different labels on the package. One from China that was covered by another label from here in the states. I had neither of those tracking numbers for any purchases I made. I was completely scammed in my purchase. I purchased 3 large singing/talking/animated "jabbering jack o'lanterns" and got 3 very tiny plastic dollar store pumpkins. I paid 98.00 for 3.00 worth of plastic pumpkins. PayPal closed my case because they seller provided shipping confirmation. I've been trying to escalate the dispute but can't because they closed my case. I've been going in circles on their website to figure out how I'm supposed to "escalate" a closed case. Apparently you have 20 days from the date you file a claim to further escalate the problem. There's no option that I can find where I can even start a new dispute for "purchased items significantly not as described" since that purchase is showing in my resolution center as a closed case.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Funds haven't been released yet, resolution center can't open a case on it in My Money Archives
- SCAMMED, TRYING TO GET REFUND-CHINA in Disputes and Limitations Archives
- Regarding claims, does PP verify seller's shipping details in Disputes and Limitations Archives
- Why does PayPal continue to allow 163.com? in Disputes and Limitations Archives
- how to get a refund/cancel? in Payments Archives