paypal resolution decision
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Good day @Ayaan123
I hope all is well.
I am glad to know that you chose the correct reason code of your Dispute - "Significantly Not As Describe" and I’m sorry to learn about that your case was denied because the seller sent you the item. However, with that being said, I have to assume that your case was potentially switched to a different reason - "Item Not Received."
Please check the reason of your case to ensure that it is still under "Significantly Not As Described. To do that, click How do I check the status of my dispute or claim?
I am writing this message to you because I can sense a possibility that you will still be able to appeal the decision of your case. To get there, kindly contact Customer Service by clicking "Help & Contact" near bottom of the PayPal pages and see some options available for you to get ahold of a representative.
***If you saw a post that is helpful, kindly give the author Kudos and/or accept it as a solution. Thank you and keep safe!
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Claim denied by Paypal resolution in Disputes and Limitations Archives
- Funds haven't been released yet, resolution center can't open a case on it in My Money Archives
- Payment is waiting in Payments Archives
- How can I upload emails for dispute/resolution? Does paypal have an email in Disputes and Limitations Archives
- How to send additional info through resolution center? in Disputes and Limitations Archives