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paypal resolution decision

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New Community Member

paypal resolution decision

Hi, i bought an item of ebay and it was faulty. I sent the item back to the seller. I made a claim under PayPal for item not as described. PayPal refused my claim because the seller sent the item to me. How does that work? Where is my buyer protection?
1 REPLY 1
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PayPal Employee

Re: paypal resolution decision

Good day @Ayaan123 

 

I hope all is well.

 

I am glad to know that you chose the correct reason code of your Dispute - "Significantly Not As Describe" and I’m sorry to learn about that your case was denied because the seller sent you the item. However, with that being said, I have to assume that your case was potentially switched to a different reason - "Item Not Received."

 

Please check the reason of your case to ensure that it is still under "Significantly Not As Described. To do that, click How do I check the status of my dispute or claim? 

 

I am writing this message to you because I can sense a possibility that you will still be able to appeal the decision of your case. To get there, kindly contact Customer Service by clicking "Help & Contact" near bottom of the PayPal pages and see some options available for you to get ahold of a representative.

 

 

***If you saw a post that is helpful, kindly give the author Kudos and/or accept it as a solution. Thank you and keep safe!