paypal made a wrong resolution

golfer222
Contributor
Contributor

Item I bought was received 17th june but was a gross misreprensation. I lodged a claim with Paypal. seller advised that if I returned the item I would receive a full refund. the item was returned and delivery by Canada post attempted delivery 20th july at 10.18am. Canada post advised that item was ready to be collecled. Paypal refused refund because seller had advised that I had received the item.

where do I go n ext

thanks

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1 REPLY 1

PayPal_Siobhán
Moderator
Moderator

Hi @golfer222,

 

Sorry to hear this. Do you see the option to 'Appeal' your claim through the Resolution Center of your account? If so, please try this. 

 

If you still need help, you may want to reach out to our support team over on Facebook https://www.facebook.com/PayPal or Twitter https://twitter.com/AskPayPal. 

 

Hope this helps,

Siobhan

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