paypal STILL reviewing my documents after more than 3 months

[isabellat]

When I log in to PayPal and see my account summary, I see a notification:

"To help keep your account secure, please provide documents that confirm your identity. If you've already added them, thanks. We'll email you once we've reviewed them."

When I click on the link that says "Provide Docs Now", it says "We're reviewing your documents. You should hear back from us in 2-3 business days." However, it's been about 2-3 months, and I haven't heard back from PayPal yet. As a result, I can't claim all of the money that is in my PayPal account.

How can I speak directly with someone at PayPal and inform them that they haven't reviewed my documents, leaving me unable to access my money?

[kernowlass]

@isabellat 

Your best bet is to wait until the phones are back up and running and then phone customer services so that you can speak to an agent.
Then they can help advise on how you on any issues.

[oliviajael]

I also have this issue, phone lines are not running at the moment and they are not responding to emails. 🤬🤬🤬