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pathetic customer service

davegraham97
New Community Member

pathetic customer service

so i am trying to open a dispute/claim with an ebay seller 

i was told to return the item which i did,for a refund,

the item was tracked and delivered back and the seller stopped communicating with me ,

i havent received a refund and this customer service is a joke 

automated phone calls ,a joke , going round and round in circles and getting nowhere 

6 REPLIES 6
kernowlass
Esteemed Advisor

Re: pathetic customer service

@davegraham97 

 

Were you or have you opened an Ebay dispute?

Have you opened a Paypal dispute?


Advice is voluntary.
Kudos / Solution appreciated.
upset7
Contributor

Re: pathetic customer service

I am going through the same thing, Now not only am I out the money that they charged me, but postage and duty fees to China also.  Needles to say I am ticked off at myself for trusting a Chinese company. I have written numerous e-mails and not received a single reply. Opened a dispute with Paypal and since I can't get a reply from the company, I'm **bleep**.

 

Teslafan101
Frequent Contributor

Re: pathetic customer service

if you are getting nowhere with seller or Paypal and have used a credit card,then file a chargeback with your cc issuer.

Once you do ,your Paypal case will close,it is now up to your cc issuer to decide the outcome.

Teslafan101
Frequent Contributor

Re: pathetic customer service

if you open a dispute with Ebay,you should have received a shipping label to use for return,once tracking shows delivered,the seller has 3 days to refund,else Ebay will do it for him,

if you dont get the refund,call Ebay.

If it is a paypal dispute ,go to resolution center ,find the case and upload your tracking,  

sandiperry62
New Community Member

Re: pathetic customer service

Dispute on resolution, They do not even reply to the question that is ask. Tried 3 times. Emailed 3 times and called 4 times. Can not get anyone to response to my question or concern. I will be deleting my PayPal account as soon as I can resolve this issue. Have spend far to much time on a simple question!!!

kernowlass
Esteemed Advisor

Re: pathetic customer service

@sandiperry62 

 

Have you escalated to a claim?


Advice is voluntary.
Kudos / Solution appreciated.