pathetic customer service

[davegraham97]

so i am trying to open a dispute/claim with an ebay seller 

i was told to return the item which i did,for a refund,

the item was tracked and delivered back and the seller stopped communicating with me ,

i havent received a refund and this customer service is a joke 

automated phone calls ,a joke , going round and round in circles and getting nowhere 

[kernowlass]

@davegraham97 

Were you or have you opened an Ebay dispute?

Have you opened a Paypal dispute?

[upset7]

I am going through the same thing, Now not only am I out the money that they charged me, but postage and duty fees to China also.  Needles to say I am ticked off at myself for trusting a Chinese company. I have written numerous e-mails and not received a single reply. Opened a dispute with Paypal and since I can't get a reply from the company, I'm **bleep**.

[Teslafan101]

if you are getting nowhere with seller or Paypal and have used a credit card,then file a chargeback with your cc issuer.

Once you do ,your Paypal case will close,it is now up to your cc issuer to decide the outcome.

[Teslafan101]

if you open a dispute with Ebay,you should have received a shipping label to use for return,once tracking shows delivered,the seller has 3 days to refund,else Ebay will do it for him,

if you dont get the refund,call Ebay.

If it is a paypal dispute ,go to resolution center ,find the case and upload your tracking,  

[sandiperry62]

Dispute on resolution, They do not even reply to the question that is ask. Tried 3 times. Emailed 3 times and called 4 times. Can not get anyone to response to my question or concern. I will be deleting my PayPal account as soon as I can resolve this issue. Have spend far to much time on a simple question!!!

[kernowlass]

@sandiperry62 

Have you escalated to a claim?