package not delivered

[zzappman]

I bought two items, which were supposed to be delivered by the end of February. I received a notice from Pay pal and UPS that my item was going to be delivered by 10 PM on the 12th of February. The item was never delivered to my home. I filed a claim which was denied, because pay pal was shown proof that the item was delivered. Upon contacting UPS this evening I was told that the tracking number I received from the seller was the wrong tracking number and that the item was delivered to the correct address and not mine. What can I do to find out the correct tracking number?

[Lovestruck624]

Wow I thought I was the only one that was going through this. Same thing happened to me the seller provided a bogus tracking number for someone else and PayPal closed my claim because the item was delivered. I’m disputing the charge through my credit card company hopefully I have better luck with them.

[kernowlass]

@zzappman 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.