package never arrived

[aozbun79]

I ordered a lawn mower on dec 27th. The seller or lack thereof never posted shipping info and it says processing payment. I used a bank card to purchase the lawn mower and it cleared my bank account the following day. It still says seller is processing payment. Ebay removed the order from my purchase history and says seller is no longer active ebay user. Says seller out of new York but actually based in Japan. Wtf. I just was my money back.

[kernowlass]

@aozbun79

What does it say next to the transaction in your paypal account?

[aozbun79]

transaction type says purchase

[kernowlass]

@aozbun79

Does it say pending.

Does it say pending / unclaimed?

Is there a cancel option?

Does it say sent?

Does it say completed?

[Waner1314A]

Didn’t get my package

[kernowlass]

@Waner1314A 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.