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ordered item not delivered something else came instead

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ordered item not delivered something else came instead

Hi

I ordered a 50l kitchen bin thought it came from the US but turned out it came from china.

I didn't get my bin I got 5 small rolls of swing bin liners instead. I emailed the company directly asking where my order was and no answer.

Well on Sat I got these bin bags which I could have easily brought here so opened a case Ive now had the company email saying I got my order to which I replied not the item I purchased. Then a second email saying I know your disappointed but we will give you30% refund. I told them no and that paypal has contacted them do you think I should not reply to them through my personal email now and leave it to paypal