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ordered from a fake clothes website?

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Contributor

ordered from a fake clothes website?

they took my money and say they have no record of my order... anything i can do?

6 REPLIES 6
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Esteemed Advisor

Re: ordered from a fake clothes website?

@armymom716 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If you lose because seller provides a fake tracking number (likely) then post back for more advice.
If the item arrives and its tat the make sure you CHANGE the dispute quickly before it closes to 'not as described'.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

Also make sure you have activated the below link in case you have to return it.
https://www.paypal.com/us/webapps/mpp/returns




Advice is voluntary.
Kudos / Solution appreciated.
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Contributor

Re: ordered from a fake clothes website?

I filed with paypal and they closed it saying it was legit, but its not and now they wont let me reopen or do anything...

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Esteemed Advisor

Re: ordered from a fake clothes website?

@armymom716 

 

Which dispute did you open?


Advice is voluntary.
Kudos / Solution appreciated.
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Contributor

Re: ordered from a fake clothes website?

the closest one i could find to my situation, unauthorized activity

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Esteemed Advisor

Re: ordered from a fake clothes website?

@armymom716 


A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.
Highlighted
Contributor

Re: ordered from a fake clothes website?

thanks for your help... im guessing i have to take this one on the chin because paypal isnt going to help, cant even contact them... 😞