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open case prevents refund


open case prevents refund

I'm about to receive a refund from a faulty item i purchased 9 month ago (i'm in germany). The seller (UK) said that because of an "open case on the transaction" the refund can not be made. I contacted paypal, they said there is no open case and there was no refund made.

The UK seller insists the problem is on paypals side.

Volunteer Advisor

Re: open case prevents refund



A dispute has to be filed within 180 days from date of payment. For the seller to issue a refund to you, they would have to send you a PayPal payment for the amount you paid at this point and can no longer refund within the original transaction.

Kudos & problem resolved are greatly appreciated. 🙂