online tracking information

lowsuyi
Contributor
Contributor

Screen Shot 2018-04-04 at 12.05.03 AM.png 

Hello, must i used tracked postage service? Will it be ineligible if i use just normal Royal Class 1st/2nd with proof of postage? 

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PayPal_Donna
Moderator
Moderator

Hello lowsuyi,

 

Welcome to the PayPal community and thank you for your post.

 

We would advise that you use a trackable method of postage if you are returning the item, then once we can see it has been delivered back to the seller, the claim will be filed in your favour.

 

If you don't send it using tracked postage and the seller states they haven't received it, there is no way we can prove if he did.

 

-Donna

 

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PayPal_Donna
Moderator
Moderator

Hello lowsuyi,

 

Welcome to the PayPal community and thank you for your post.

 

We would advise that you use a trackable method of postage if you are returning the item, then once we can see it has been delivered back to the seller, the claim will be filed in your favour.

 

If you don't send it using tracked postage and the seller states they haven't received it, there is no way we can prove if he did.

 

-Donna

 

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

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