not what paypal said

Italdna
Contributor
Contributor

The first day I called Pa pal May 7 2019 the person I spoke to told me, if the seller does not respond to us by May 18, PayPal would refund my cost for the product and the shipping cost I had to pay for the return item. Product item cost $29.89 and $16.17 for shipping back the item. On May 18,2019 I received a email from PayPal they will refund the item cost. I did not receive any cost for the shipping.  That would mean I will receive back $13.72 back, that's not fair.  

 Can you please review my first conversation with paypal representative

 

 

 

 

 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Italdna 

 

You have to apply for the return shipping costs by clicking on the transaction in your paypal account and using the return shipping link at the bottom of that details page.

 

That is as long as you activated the 'return shipping on us' link at some point prior to that transaction.

https://www.paypal.com/us/webapps/mpp/returns


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