Hi @RMRiddell,
I'm sorry to hear that there has been unauthorized activity in your account. Please report the activity using the instructions here. The process of reporting it for review will also prompt you to change the password and security questions, to prevent the fraudster from completing any other transactions while the existing ones are straightened out.
If you have divulged information to the fraudster, please review what information you have given and determine if you need to change passwords anywhere else. If you use the same password in multiple places, please change your compromised password wherever it has been used. When changing your password, please choose unique passwords for every site and service, to limit the damage should your password ever become compromised in the future.
If the fraudster had you download any software in the course of their fake assistance, please run a virus scan to identify and mitigate any malicious software used, and change your passwords again after doing so.
I hope this helps!
Olivia
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