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need help


need help

hi am trying to verified my account i did send a letter with my address on it but you said it was not good enough but i dont have a passport or a diving licences or a milatity id all i have is my birth certificate will that be ok to send 


Re: need help

Hi kbicknell5, 


Sorry to hear that you're having issues providing documents. Documents provided can be specific depending on the country that you're located in. I show you are located in the UK. For proof of address, we would need a utility bill or a bank or card statement. For proof of identity, we would need one of the documents you have listed. We'd be unable to accept a birth certificate. I apologize if this causes an inconvenience.