need help with refund from paypal

[xDaemon]

i opened a case on paypal, but no answer from seller, and paypal closed case without any answers from them. I paid 100,00 GBP a seller who did not send me the item. What i have to do to get refund from paypal, because i paid him by invoice? Thanks in advance.

case ID is : PP-D-36541967

[Jackal123]

02/9/19,I sold a tape recorder £19 to buyer,After sending it by Hermes parcel,After approximately one week buyer said he hadn’t received it,I refunded money £19 Then I received a signed receipt from Hermes ,proofing the buyer signed and received tape recorder,Asking for payment back/ or tape recorder back,he has ignored all my emails, PayPal say they have A buyer protection plan,I cannot recuperate my loss,Chat help advice was,involve the police,How about a sellers refund PayPal!

[kernowlass]

@xDaemon 

Did you escalate the dispute to a claim (for paypal to get involved) before it timed out and was automatically closed?

[xDaemon]

it`s happening for first time for me on paypal, and i am not familiar with those actions, so that is why ask for help here. May be I did something wrong on my dispute or . . . .

[xDaemon]

Still noting from Paypal, i want my money BACK!!!

[kernowlass]

@xDaemon 

Again did you escalate the dispute to a claim?

If not it would time out and be closed 20 days post opening it.

[xDaemon]

NO, I did not! What to do now, because then i was on holiday and paypal closed the case! 

[kernowlass]

@xDaemon 

Paypal didn't close it, it would automatically close 20 days after you opened it.

You had 20 days to escalate to a claim but as you didn't its now closed sadly.

[xDaemon]

well, I tried to open case again, but I see only 2 options 

• I want to report unauthorized activity

  Report suspicious activity, transactions and account changes you didn’t authorize.

• I have a billing issue

  Report issues with transaction amount, duplicate charges, refunds or canceled subscriptions.

My case is on billing issue, but there is only 

• Incorrect transaction amount

  I was charged an incorrect amount

• Subscriptions

  I’m being charged for a subscription or a recurring transaction that I canceled

 What I can do to get my money back?

[kernowlass]

@xDaemon 

Nothing you can do, its x1 dispute per transaction.