need help with a dispute..
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hello, im wondering if anyone can help me with a claim dispute? I made a purchase on my credit card through paypal for clothing from china, when i got the delivery both pieces of clothing were fake and really bad fakes, and ive been scammed off £145. ive opened a claim through paypal and everything's been agreed to get my money back, but ive to send both pieces of fake clothing back to china which is going to cost me £70, so im loosing out on more money. I cant get through to anyone on the phone lines and the deadline for this claim is the 15th november. I really need help with this, as its my first time doing a claim.
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Disputes
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In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country.
Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.
Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction .....
https://www.paypal.com/uk/webapps/mpp/refunded-returns
You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.
Advice is voluntary.
Kudos / Solution appreciated.
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