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my item which hasnt arrived

Contributor

my item which hasnt arrived

please paypal ... i opened a dispute since 4th of july dispute ID is PP-D-34841028 my item still hasnt arrived .... im lucky that i purchased via paypal as protection level here is much more higher than Ebay ... here is the order details Carrier: DHL Tracking number[Removed. Phone #s not permitted] Ship date: Jun 10, 2019 Est. delivery: Jun 19, 2019 i opened a dispute on paypal ...but i havent recieved a response till now item is still not recieved and i just want to know what is the progress of my case as i am from Egypt and international calling to Customer service costs me alot of money please give me an update ... **Sorry for my bad english**

11 REPLIES 11
Esteemed Advisor

Re: my item which hasnt arrived

@minaadelramzy 

 

Have you escalated to a claim?


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Contributor

Re: my item which hasnt arrived

it is just a dispute up till now ... can i escalate to a claim now ? or i am forced to wait the dispute result first ?
Esteemed Advisor

Re: my item which hasnt arrived

@minaadelramzy 

 

A dispute is just between you and the seller, there is no result.

If you don't get satisfaction from the seller then you escalate to a claim for paypal to get involved.

If you don't escalate by day 20 it will be automatically closed but you can escalate at anytime up to that 20 days.


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Kudos / Solution appreciated if I helped you.
Contributor

Re: my item which hasnt arrived

then how to escalate to a claim ?
Moderator

Re: my item which hasnt arrived


@minaadelramzy wrote:
then how to escalate to a claim ?

Hello @minaadelramzy,

 

Thanks for reaching out! Here's a quick Help Center article that breaks down the process of escalating to a claim: How do I escalate a dispute to a claim?

 

Thank you @kernowlass for your assistance on this one! We always appreciate your help and expertise.

 

Have a great day!

 

 - Jon K

 

 


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Contributor

Re: my item which hasnt arrived

5 JUL 2019 Under Review PayPal Under Review PayPal Email sent to the seller PayPal Email sent to buyer PayPal Under Review PayPal Evidence provided by the seller Seller 4 JUL 2019 Waiting for the seller's response PayPal Email sent to the seller PayPal Under Review PayPal Email sent to buyer PayPal Email sent to the seller PayPal Email sent to buyer PayPal Case Escalated to PayPal You Under Review PayPal Open PayPal Email sent to the seller PayPal Email sent to buyer PayPal Open PayPal Created You
Contributor

Re: my item which hasnt arrived

please help me .... i made a dispute and it ended in favor of the seller !! So .. how to appeal ??! i havent recieved the item ... but at the same time Paypal gave the seller the right to win the dispute against me !! dispute id :- PP-D-34841028
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Moderator

Re: my item which hasnt arrived

Hi @minaadelramzy,

 

I'm sorry to hear that the claim was closed and you didn't win. If the seller provided tracking that shows delivery to you, that would be the outcome of the case. I would recommend contacting the shipping company to inquire about the missing item using the tracking information supplied by the seller.

 

I'm sorry that you've experienced a lost package.

 

Olivia

 

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Contributor

Re: my item which hasnt arrived

Paypal is really fair ... they gave me a full refund after they made sure that i really cant get the item ... thanks Paypal ! ❤️