my a/c limited they want proof of idenity

dvdmadchick
New Community Member

when i started selling on ebay 18 yrs ago my surname was typed wrong as i was living with a guy and after few years i used his  last name but didnt think i typed it in ebay or paypal but i notice 10 years ago it was so i tried to change but they said i had to have divorce papers etc showing i am using my maiden name, how can ido that, i got nothing with that name on it only my name, my date of birth is right, how do i fix this, go to a JP or close this paypal a/c but what about all my money in there, i havent sold for years but do buy a lot of stuff for family, your help would be useful as talked to paypal and he said get help and hung up , not the response i was after

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1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@dvdmadchick 

 

Sorry, your money/account will be stuck as it is and can't be fixed. The 3 choices to edit your name are the only options available. Can't use fake or incorrect name that you can't verify as you with documents.


Kudos & Solved are greatly appreciated. 🙂
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