missing charge on PayPal , open dispute but PayPal closed it without asking us

hlu1
New Community Member

shipping.png

  

Hi,

I have a problem with a Chinese seller recently.

I bought online Chinese products pay 42 USD (which is ok), then seller show their website for shipping cost in Chinese Yen but when pay in PayPal with USD (6,2 time higher); I contacted the seller to say that is missing leading. the seller refund the bought fee (42 USD), but refused to pay back the shipping cost.

Paypal closed the case which I do not understand it why. I also send message in PayPal help desk: but seems that pyapal works with computer and did not do anything.

 

see attached files about this buy and shipping cost.

In seller website, there is also nothing to shipping for product for us since they were refunded.

Anyone suggest how to I get shipping cost back?

I contacted seller but seems to me that the seller just plays around and do not want to refund the shipping cost.

paypal to seller.png

 

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