merchant refund

seiger1
New Community Member
here's my problem, a merchant told me he issued me a refund on a product I bought from him but yet my bank shows no credit posted from the seller at all. I understand that refund money takes a few days to post, but the transaction shows right away if it was done. I tried to call the seller but both phone numbers they have for contact have been disconnected! So far no help from PayPal either, they reviewed the case in just a few hours, said no fraud and closed the case. Hell I didn't even get to speak to someone on the phone. So now what???
Login to Me Too
1 REPLY 1

Sindibad
Contributor
Contributor

Why did you dispute as fraud? Fraud means you didn't authorize the transaction, but you did... Ask them to change your dispute reason to "merchant promised a refund" and provide them with what the merchant told you regarding the refund.

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.