merchant refund
seiger1
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Posted on
Jan-13-2021
09:51 PM
here's my problem, a merchant told me he issued me a refund on a product I bought from him but yet my bank shows no credit posted from the seller at all. I understand that refund money takes a few days to post, but the transaction shows right away if it was done. I tried to call the seller but both phone numbers they have for contact have been disconnected! So far no help from PayPal either, they reviewed the case in just a few hours, said no fraud and closed the case. Hell I didn't even get to speak to someone on the phone. So now what???
1 REPLY 1
Sindibad
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Feb-27-2021
11:32 PM
Why did you dispute as fraud? Fraud means you didn't authorize the transaction, but you did... Ask them to change your dispute reason to "merchant promised a refund" and provide them with what the merchant told you regarding the refund.
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