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I've also been scammed by this company. They ship from China so it takes a very long time to receive the product. However, they seem to have found a gap in Paypal dispute process. I order a robotic self-solving Rubik's cube and they instead sent 2 of three different cheap plastic dollar store puzzles worth maybe $6 total (retail) when I paid $32 and change. Mine was through an Instagram ad campaign and featured video of a product I've found doesn't exist since.
Since they actually ship something, even though it has nothing to do with the product ordered, they can manage to keep the dispute from falling back onto them and having their account canceled. When they communicate with you during the dispute they offer low dollar refunds ($6) and say you can keep the product because they still have 80% of your money and with the plastic garbage sent instead of what you ordered are probably still making quite a bit.
Not to mention all the funds they are able to keep from those that don't file a dispute with the seller at all. They know that no one will go through the hassle to return to China the plastic junk they shipped since it would eat into the money you spent. Paypal doesn't appear to notice the high dispute instances with the seller since dispute managers are just looking at individual cases and don't see the pattern of abuse.
They can continue taking orders and collecting money on even those instances where disputes are filed until this finally reaches a critical mass and they are shutdown. Meanwhile all these denied disputes have no recourse and they just go and open up a new account with another fake company and URL and start the whole process over again. I've been able to find numerous XXX Technology LTD listings following this same pattern.
Unfortunately, until something is done to stop this before creation of the account I can't see a resolution. Otherwise, they will just continue to repeat the pattern. Does anyone have any idea how to escalate abusive sellers like this outside of dispute resolution? I don't think dispute resolution is equipped to combat this problem.
For those denied, did you attempt a chargeback? This is clearly fraud but by making a token effort they are able to skirt the edges of the system.
Thank you for the long comment!!!! I am not sure Facebook/ Instagram may take responsibility of their ads but somehow should. And for paying method provider companies may do too somehow..... I digged myself much into this scam thing... There is not much chance to WARN people to be careful with these "companies" - only popularity of this topic could be helpful for some cases. If peolple would be thinking it over before ordering. It is a bit hard to tell the difference between fraudulent (intentionally) or just simply awkward stupid (not intentionally)companies.
Domain name/ site name could be a warning.
Any gmail based email address could be a warning.
Check the product well, its origin - it is not easy.....
Check the company somehow.
For me for the its easier not ever order from china or that area. Never again. I don't need anything that much could worth the risk again...
chargeback : I checked the "company's" zip code by a chinese friend - it may be fake, it doesn't match the address ... So I decided not to risk getting the item back to them and praying for total refund. Anyways I asked them for their phonenumber for it is needed to some shipping company to be given - no answer came.....
After reading all these posts and based on my multiple unresolved scam experiences over the holidays (through PayPal), it seems the best solution, after filing charge backs, is to stop using PayPal for ANYTHING. I was told all of my 5 claims were being dismissed simply because the chinese vendors said they sent the products (not that they were ever received!). PayPal does not provide the support/protection for buyers anymore, which is why I'd been using them in the first place. After losing a couple of hundred dollars due to fraudulent vendors, I'm through with PayPal....
Having found out they are fakes and thieves I did't dare to venture a chargeback process having to send them back the fake item. I checked their address and I thought zip code and full address didn't meet. I could have found myself more robbed paying for the shipping back to them, loosing that pitiful item and loosing money I paid for... So in this system I could only say that they should f*ck themselves as many times at least as many client they robbed without punishment.