locked account

joannt
Contributor
Contributor

My account is locked pending reverication of my bank account info. I submitted 48 hrs ago, when will it be unlocked.

Login to Me Too
1 REPLY 1

cpat0204
PayPal Employee
PayPal Employee

@joannt 

 

I hope you are doing good. The time it takes to restore account access varies, depending on the type of issue. If you've submitted the information we requested in the Resolution Center you should receive a reply email from us within 3 business days. Check your email to see if we need more information from you to restore access to your account. If we request more information, continue to respond promptly to speed up the resolution process. Most limitations are resolved within 5 days, however some could take longer.

 

Please check these helpful links for more details: 

What should I do if my account is locked?

How long will it take to resolve an account limitation?

 

Stay Safe!

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.