limited withdrawal

petermaina_
Contributor
Contributor

My account was made limited some few years back. I received a mail that instructed me for 180 days in order to receive my funds. after 180 days i received another mail from PayPal that my funds were eligible for withdrawal.Since i am in Kenya,there are only two options i am allowed to access funds with. either m-pesa withdrawal services or through equity bank Kenya. I tried both options but it was not possible. I contacted equity bank Kenya and they told me restrictions were on the PayPal side. i went ahead and contacted PayPal team and they first told me to wait for 15 minutes before i try making another withdrawal which i did with no success. please help

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3 REPLIES 3

Agoh
New Community Member
Ndugu yangu pia mimi niko na same problem tufanye aje?
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PayPal_Joy
Moderator
Moderator

Hi @petermaina_,

 

I'm sorry to hear that you're having trouble withdrawing funds from your account after 180 days. Unfortunately, Kenyan Equity and M-Pesa via PayPal payments are considered online transactions. If your account is permanently limited, your account would not be eligible to make the transactions to M-Pesa or a Kenyan Equity bank. You would need to add a US bank account. You may also be able to check with your bank to see if they offer a US routing and account number. If you need further assistance with other methods of withdrawal, you have the option to give PayPal customer service a call.

 

I hope this helps!


Joy
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petermaina_
Contributor
Contributor

paypal sent me an email saying they  I've already made a request to make adjustments on your account for you to withdraw / send your money to MPESA. You will be notified via email once the adjustment has been done. still waiting for the email

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