limitations

nateburrows02
New Community Member

it says “you can not use paypal anymore” because i tried to use it before turning 18 and now it is locked after turning 18 but i need to claim the money in there

Login to Me Too
1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@nateburrows02 

 

That account is fried. To open a new account after 18 yrs of age, contact customer service. Has it been more than 180 days since the account was limited? If so, please also contact customer service about withdrawing:

 

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

 

Call early, during business hours, west coast time to try to get a US rep. 

 

Or contact via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 


Kudos & Solved are greatly appreciated. 🙂
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.