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New Community Member


it says “you can not use paypal anymore” because i tried to use it before turning 18 and now it is locked after turning 18 but i need to claim the money in there

Esteemed Advisor

Re: limitations



That account is fried. To open a new account after 18 yrs of age, contact customer service. Has it been more than 180 days since the account was limited? If so, please also contact customer service about withdrawing:


Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.


Call early, during business hours, west coast time to try to get a US rep. 


Or contact via social media:

Facebook (US):

Twitter (US): @AskPayPal 

Kudos & Solved are greatly appreciated. 🙂