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At first, I received an email from Pay Pal saying that the claim had been settled in favor of the seller. I think it said I could appeal that claim right in the email and must've given me a way to do that. When I was going to appeal it, there was a chat invitation. I got my refund on the first one through that chat. The second one, I did have to call. Much research was done (all while I was on the phone), and I received my reversal, is what they call it.
Hi! I had the same issue, purchased a board game from Jerseyeasy and they sent me a tracking number that didn't contain my package or my home address. I filed a dispute and the dispute was denied because the "seller provided a tracking number and it was delivered". I did a lot of hunting and realized that the tracking number the company provided was for a totally different company shipping something different but to my town, so it looked legit. I ended up calling PayPal (if you immediately say "I want to talk to a real person" to the recording, they will connect you to a customer service rep.). I was connected with a gentleman named Scott who was super helpful. He ended up placing me on hold and called UPS to confirm that that tracking number/package was not delivered to my home address. They confirmed. I received a refund. I recommend doing the same and the more people call about this company, hopefully they will be disconnected from PayPal soon.
I had the same issue as well. I spoke with a lady from Paypal today,mentioned what I did,and as a kicker,I even mentioned this community page,and that sealed the deal on my end,and she told me I would be getting a refund.
Hope this guy who tried ripping us off burns in hell.
You might try to block and copy the email and save it into a .pdf or Word file. That way you can upload it in their claims center, I believe. I know I did that for UPS documentation, and THINK I did it for PayPal, too.
Same exact thing happened to me. I wasn’t smart in checking this seller out completely because I was lulled into complacency by seeing the paypal name. This seller is fraudulent and needs to be caught and punished.