item not recieved

[Temp20210905b]

hi i brought something of a seller and not been recieved and paypal said unauthorised ? what does this mean?

i tho paypal will help to fight and get the money back but its happened twice now in last two months 

im seriuosly thinking of coming out of paypal as they r not very helpful at all 

[kernowlass · Accepted solution]

@Temp20210905b 

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

Did you do that instead of opening one for non receipt of item?

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?

[VLLOYD]

I DONT AGREE THAT PAYPAL CHECK THE IP'S AT ALL,IF THEY DID AS I HAVE, THEY WOULD SEE THEY ARE FRAUDLENT...AND NOT SUPPORTING BUYERS USING THIS SERVICE TO PAY FOR GOODS..IM IN THE SAME POSITION AND REALLY ANNOYED AT THE LOSS OF MONEY

[Temp20210905b]

tho paypal was trust worthy and they promised they help u in anyway they can but just seem to get there same message 

like repeated and robot doing it 

[kernowlass]

@Temp20210905b 

You opened the WRONG dispute, have you done as i suggested and contacted them to see if they will open the correct dispute for you?