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item not received

New Community Member
Posted on

I ordered a product online because they used Paypal, so I thought it was safe. Not sure why it's not showing on my account activity, so I can't file a dispute through the normal channels. Knowing it was coming from overseas, I didn't expect it to come quickly...but it was March, and now it is May. Their website is not available now, so I can't contact them that way. I just want my money back. Is there a way to trace it by your card information?


item not received


If you used card for it go to your card issuer and tell them it was an unauthorized transaction to do a chargeback for something you never got or call into paypal to have them try to find the transaction for you. chances are though even if you were able to open a case paypal would side with the seller if they provide any sorta tracking info.

item not received

Esteemed Advisor



You don't have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
2. Contact your card issuer for a chargeback.

Advice is voluntary.
Kudos / Solution appreciated.

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