cancel
Showing results for 
Search instead for 
Did you mean: 

item not received

Giancarl
Contributor

item not received

Good evening, my name is Gian, I paid for item never got it, also the seller requested a signature from buyer, I never sign and never got the item, but the tracking number show like I have the item, what I have to do, is more than one month the case is open, sill not got my money back! thanks to let me know what is going to be...

1 REPLY 1
kernowlass
Esteemed Advisor

Re: item not received

@Giancarl 

 

If you lose the dispute then........


APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.