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item not as describe .why should i pay for return shippment.Case ID: PP-D-95397989

New Community Member

item not as describe .why should i pay for return shippment.Case ID: PP-D-95397989

why should i pay for return shippment as i received my item not working .it will cost morr than what it worth to send it back thats ridiculous.paypal only support the seller not the buyer . Case ID: PP-D-95397989

1 REPLY 1
Esteemed Advisor

Re: item not as describe .why should i pay for return shippment.Case ID: PP-D-95397989

@nehmat 

 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/au/webapps/mpp/returns


You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.





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Kudos / Solution appreciated.