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is this true


is this true

HI got this message from an organisation I am trying to get a refund from 


Our team has been trying to refund the discounted amount, however due to the dispute raised the system won't allow them to initiate the refund. May I request you to close the dispute and notify me on this email thread so I can ask them to refund the amount immediately. 


I'm not sure that this is the case ?


Cheers Donna